Terms and Conditions for Man With Van Rotherhithe
These Terms and Conditions set out the basis on which Man With Van Rotherhithe provides moving, transport, collection, delivery, loading, unloading and related removal services to residential and commercial customers. By making a booking, requesting a quote, or allowing our team to begin work, the customer confirms that they have read, understood and agreed to these terms. These conditions are designed to keep the service clear, fair and efficient for both sides. They apply to all bookings unless a separate written agreement states otherwise.
For the purposes of these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the individual or business arranging the service. The phrase man and van service may include one or more operatives, a vehicle of suitable size, and any accessories or equipment reasonably required to complete the booked work. The exact scope of each job depends on the quote, the description provided at booking, and any confirmed changes agreed in writing or by message before the job starts.
These terms are intended to operate alongside any statutory rights that cannot be excluded under UK law. Nothing in this document removes or limits rights that apply to consumers under applicable legislation. However, customers are responsible for providing accurate information, ensuring reasonable access, and understanding the service limitations described below. Where a booking involves third-party buildings, access restrictions, parking control, or specialist handling, the customer remains responsible for obtaining all necessary permissions unless we have agreed in writing to arrange them.
Booking Process
All bookings for van and man services are subject to availability. A booking is usually made by providing job details, including collection and delivery addresses, date, preferred time window, item list, access conditions, and any special requirements such as stairs, long carries, or fragile goods. Quotes are based on the information supplied at the time of enquiry. If the job details change before the scheduled date, we may revise the quote, alter the vehicle size, increase the number of staff, or decline the amended booking where the original service can no longer be delivered safely or within the agreed time.
A booking is not confirmed until we have accepted the request and, where required, received any deposit or prepayment. We may ask for photographs, inventory details, or further clarification before confirming. This is to ensure that the service offered is suitable and that the time allocated is realistic. We reserve the right to refuse any booking at our discretion, including where the items are too large, too heavy, unsafe, prohibited, or unsuitable for the vehicle, or where the route, access, or timing makes completion impracticable.
It is the customer’s responsibility to ensure that all information provided is accurate and complete. Any omission or error may affect timing, price, vehicle suitability, or service availability. If our team arrives and the job differs materially from what was described, we may either amend the price, modify the service, postpone the work, or treat the booking as cancelled by the customer if the required changes are not accepted. We are not liable for delays or additional charges arising from incorrect or incomplete information supplied by the customer.
The customer must ensure that the site is ready for the service at the agreed time. This includes arranging access, lift use, parking permission, keys, entry codes, and any relevant building instructions. Where parking restrictions apply, the customer should make suitable arrangements in advance. If parking fines, penalty charges, or access-related delays occur because the necessary arrangements were not in place, the customer will be responsible for those costs to the extent permitted by law and where they arise from the customer’s failure to provide adequate arrangements or information.
Payments
Prices may be quoted on an hourly basis, fixed basis, or by reference to the details of the job. Unless otherwise stated, charges are calculated from the agreed arrival time until completion of the booked work, including reasonable waiting time, travel between agreed points of collection and delivery, and any additional services requested on the day. Minimum charges may apply. Any estimate provided before booking is not a final invoice unless expressly stated to be fixed and conditional only on the agreed scope of work.
Payment terms will be confirmed at booking or before the service begins. We may require a deposit, advance payment, card payment, bank transfer, or immediate settlement on completion. Unless otherwise agreed, all balances must be paid in full on the day of the job. Failure to pay when due may result in refusal to unload, delay in release of goods where lawful, interest or recovery costs where applicable, and suspension of future services. If payment is made by a business customer, that customer remains responsible for ensuring funds are available and payments are authorised.
Additional charges may apply for waiting time, extra handling, long carries, stairs, tolls, congestion-related costs where lawful and applicable, parking charges, disposal fees, out-of-hours work, re-delivery caused by failed access, and any extra labour requested after the booking has been confirmed. We will seek to inform the customer of such charges as soon as reasonably possible. Where work is undertaken outside the original scope, the customer agrees to pay the revised price, provided the revision is reasonably justified by the changed circumstances or additional services requested.
Cancellations and Amendments
Customers may request cancellation or rescheduling by giving notice as early as possible. Where a booking is cancelled, the amount refunded, if any, will depend on the notice given, whether staff or vehicles have already been allocated, and whether any non-recoverable costs have been incurred. For example, short-notice cancellations may attract a charge to cover lost time, administration, or costs already committed. If we have to decline or cancel due to unsafe conditions, misleading information, non-payment, or failure to provide access, this may be treated as cancellation by the customer.
If you need to amend a booking, we will try to accommodate reasonable changes, but amendments are subject to availability. Changes to date, time, address, access, inventory, vehicle size, or service type may affect the final price. We are under no obligation to accept amendments that materially alter the original booking or create operational difficulties. Where an amendment increases the cost, the customer will be informed before the revised arrangement proceeds. If the customer does not accept the revised terms, the original booking may remain in force or be cancelled according to the circumstances.
We may also cancel or postpone a booking if weather conditions, road closures, vehicle breakdown, staff illness, safety concerns, or events beyond our reasonable control prevent us from performing the service as planned. In such cases, we will use reasonable efforts to rearrange the service at a later date. Our liability for cancellation in these circumstances is limited to a refund of sums paid for the unperformed portion of the service, unless otherwise required by law. We will not be responsible for consequential losses arising from a cancellation or delay caused by events outside our control.
Liability and Customer Responsibilities
We will take reasonable care when handling goods, but the customer remains responsible for packing, labelling, and declaring items unless packing has been expressly included in the service. Fragile, valuable, and sentimental items should be packed securely and identified clearly. We are not liable for damage caused by poor packing, unstable stacking, hidden defects, unsecured lids, pre-existing wear, or the nature of the items themselves. Customers should remove or secure loose parts, disconnect appliances where required, and disclose any item that needs special handling before the job begins.
Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or delay-related losses. Where items are transported as part of a man with a van service, the customer should consider whether separate insurance is appropriate for high-value goods. Any limitation of liability in these terms does not apply to fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded.
The customer must ensure that the goods offered for transport are lawful to move, adequately packed, and not dangerous. We may refuse to handle items that are unsafe, prohibited, improperly packaged, leaking, contaminated, or likely to cause damage to property, the vehicle, or persons. The customer must also ensure that access routes, lifts, stairways, and loading areas are reasonably clear and safe. If our team is delayed or exposed to risk because these conditions are not met, we may charge for waiting time, abort the job, or take other reasonable steps to protect people and property.
Waste Regulations and Disposal
If the service includes collection, clearance, or disposal of unwanted items, the customer agrees that waste will be described truthfully and separated where necessary. We operate in accordance with applicable UK waste rules and will only transport, handle, or dispose of waste where this is lawful and within the scope of the booking. Certain items may require special treatment, including electrical equipment, mattresses, fridges, chemicals, paint, oils, batteries, tyres, clinical waste, or materials classed as hazardous. Such items must be disclosed in advance, as they may require specialist handling or may be refused.
The customer must not place prohibited waste or dangerous substances into the load without prior agreement. If undeclared waste is discovered, we may stop the service, require the customer to remove the items, or charge additional sums for lawful disposal arrangements where possible. The customer warrants that any waste handed to us for removal is theirs to dispose of or is otherwise being transferred lawfully. We are not responsible for fines, enforcement action, or third-party claims arising from false descriptions, undeclared hazardous waste, or the customer’s failure to comply with waste legislation.
Where we remove waste on the customer’s behalf, all charges reflect the type, quantity, weight, and disposal requirements of the material. The customer should understand that waste disposal may involve costs beyond ordinary transport, including transfer station fees, sorting, segregation, and compliance checks. If the waste cannot be legally accepted, we may return it to the customer where practical and lawful, or arrange alternative handling at additional cost. Any such decisions will be made having regard to safety, legality, and the efficient delivery of the service.
Service Standards, Delays, and Force Majeure
We aim to provide a professional man with van Rotherhithe service with reasonable care and skill. Estimated arrival times are intended as estimates only and may vary because of traffic, prior jobs, weather, access problems, or other operational factors. While we will make reasonable efforts to meet the agreed schedule, time is not of the essence unless expressly stated in writing. The customer should plan accordingly and should not arrange time-critical commitments without allowing sufficient margin for normal service variation.
If a delay occurs, we will aim to notify the customer as soon as reasonably possible. We are not responsible for losses caused by delay unless the delay was caused by our negligence and the losses are direct and foreseeable. We will not be liable for delays resulting from events beyond our control, including severe weather, strikes, road incidents, government action, utility failure, epidemic restrictions, or circumstances affecting the safety or legality of the work. In such cases, we may suspend, postpone, or cancel the service without incurring further liability.
The customer must ensure that any property being moved is ready to go at the agreed time. If the job is not ready, access is blocked, or the customer is absent and no alternative arrangements have been approved, we may charge waiting time or treat the booking as a failed attendance. Reasonable attempts may be made to contact the customer, but if the job cannot proceed, the customer may still be charged in full or in part depending on the circumstances and the resources already committed to the booking.
Claims, Complaints, and Dispute Handling
Any claim for loss or damage should be reported as soon as reasonably practicable and in any event within a reasonable time after the service is completed or the issue is discovered. The customer should provide photographs, descriptions, and any supporting information we may reasonably request. We may need the opportunity to inspect the item, packaging, or delivery location before liability can be assessed. Failure to notify us promptly may make it difficult to investigate the matter and may affect the ability to pursue a remedy.
Where a legitimate complaint is made, we will assess it in good faith and, if appropriate, offer repair, replacement, partial refund, or another reasonable remedy in line with our obligations and the facts of the case. Any remedy offered will be limited to the value of the affected part of the service and will not exceed the limits of liability set out in these terms, except where the law requires otherwise. Nothing in this section limits statutory rights available to consumers or other rights that cannot be excluded by law.
We encourage customers to raise concerns directly so that they can be resolved quickly and fairly. If a dispute cannot be resolved informally, the parties agree to try to settle the matter through good-faith negotiation before starting formal proceedings, except where urgent legal action is necessary. Records of quotes, messages, photographs, payment confirmations, and job notes may be relied upon by either side in the event of a dispute.
General Terms
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remainder will continue in full force. No failure or delay by us in enforcing any provision will amount to a waiver of that provision. Any waiver must be in writing to be effective. These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking unless a different version has been expressly agreed.
These terms represent the entire agreement between the parties regarding the relevant service and supersede previous statements, discussions, or quotations except where expressly incorporated. The customer should not rely on verbal promises that are not reflected in the booking confirmation or these terms. Where a business customer books the service, that customer confirms that the booking is made for business purposes and that the person requesting the service has authority to bind the business to the agreement.
Governing Law
These Terms and Conditions are governed by the law of England and Wales. Any dispute or claim arising out of or in connection with these terms, the booking, or the provision of the services shall be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, the customer agrees that these terms apply to the service and that any interpretation of them will be made in accordance with the laws of England and Wales.
Final statement: By using Man With Van Rotherhithe, the customer confirms that they have supplied accurate information, accept responsibility for the items and access arrangements described, and agree to comply with these service conditions. These terms are intended to support a clear, lawful, and professional man with van service experience for all parties involved.