Terms and Conditions

Man with Van Rotherhithe Terms and Conditions

These Terms and Conditions govern the provision of man and van, removals and related transport services by Man with Van Rotherhithe. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

1.1 "Company" means Man with Van Rotherhithe, providing man and van, house and office moves, and related removal services.

1.2 "Customer" means the person, firm or organisation that books or uses the services of the Company.

1.3 "Services" means any transport, moving, loading, unloading, packing, or related services supplied by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment, or materials which are the subject of the Services.

1.5 "Service Area" means the geographical area in which the Company offers Services, including Rotherhithe and the wider UK locations covered by our removal operations.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including but not limited to local moves, small house moves, flat moves, student moves, office moves, and item transport.

2.2 The Company may also provide additional services such as packing, dismantling and reassembly of certain furniture, subject to prior agreement and possible additional charges.

2.3 The Services and any specific requirements, such as the size of vehicle, number of porters, estimated time, and any packing materials, will be agreed at the time of booking. The Company will not be responsible for providing services or equipment that were not agreed in advance.

3. Booking Process

3.1 Bookings may be made by the Customer through our usual enquiry methods and will be confirmed by the Company once all necessary details are provided, including collection and delivery addresses, access information, approximate inventory, and preferred date and time.

3.2 All bookings are subject to availability. The Company reserves the right to refuse a booking at its absolute discretion.

3.3 The Customer is responsible for ensuring all information provided at the time of booking is accurate and complete. Any changes, including changes to addresses, access conditions, dates, times, or volume of Goods, must be communicated to the Company as soon as possible and may result in changes to the price or schedule.

3.4 The Company may request a deposit or prepayment to secure the booking. The booking will not be treated as confirmed until any required deposit or prepayment is received.

4. Prices and Quotations

4.1 Prices may be provided as fixed quotations or calculated based on an hourly rate, minimum charge, mileage, or a combination of these factors, depending on the nature of the move and the Service Area.

4.2 Quotations are based on the information supplied by the Customer and are valid for a limited period as stated at the time of issue, or if no period is stated, for 30 days.

4.3 The Company reserves the right to amend a quotation or apply additional charges if:

(a) the information provided by the Customer is inaccurate or incomplete;

(b) the Services are extended beyond the agreed scope (for example, additional items, floors, or stops);

(d) the Customer requests additional services, such as packing or extra labour.

4.4 Any additional charges will be explained to the Customer as soon as reasonably practicable and, where possible, agreed before the additional work is carried out.

5. Payments

5.1 Unless otherwise agreed in writing, payment for Services is due on or before completion of the job, and in any event no later than the same day the Services are provided.

5.2 The Company may require full or partial payment in advance, especially for long-distance moves or larger removal jobs.

5.3 Payment must be made by a method accepted by the Company at the time of booking. The Company does not accept responsibility for any bank or card charges incurred by the Customer.

5.4 If payment is not received when due, the Company reserves the right to:

(a) withhold delivery of Goods until payment is made in full;

(b) charge reasonable interest on overdue amounts;

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or used against a future booking at the Company’s discretion.

6.3 If the Customer cancels less than 48 hours before the scheduled start time, the Company reserves the right to retain some or all of any deposit paid and may charge a cancellation fee to cover costs and loss of business.

6.4 Same-day cancellations or where the Company arrives at the collection address and is unable to complete the job due to the Customer’s act or omission may be charged at up to 100 percent of the quoted price.

6.5 If the Customer requests a change of date or time, the Company will attempt to accommodate this subject to availability. Changes may be treated as a cancellation and new booking where the notice period is short or where the change causes significant disruption to the Company’s schedule.

6.6 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, the Company will endeavour to notify the Customer as soon as possible and either rearrange the booking or provide a refund of any prepayment received. The Company shall not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring proper packing of Goods, unless the Company has agreed to provide packing services;

(b) securing all valuables, documents, and personal items and keeping them in their possession during the move where appropriate;

(d) ensuring adequate access for the Company’s vehicle at both collection and delivery addresses, including arranging any necessary parking permits or permissions in advance;

(e) being present, or ensuring an authorised representative is present, at collection and delivery to supervise and sign any relevant documentation.

7.2 The Customer must not ask the Company to transport or handle items that are illegal, dangerous, perishable (unless agreed in advance), or otherwise unsuitable for standard removal and transport services.

8. Limitations and Exclusions of Liability

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage is limited as set out below.

8.2 The Company shall not be liable for:

(a) loss or damage arising from the Customer’s failure to adequately pack or protect Goods when the Company has not provided packing services;

(b) loss of or damage to items of sentimental, special, or high value (including jewellery, watches, cash, antiques, fine art, electronic data, or collectibles) unless such items and their values were declared in writing and specifically accepted by the Company prior to the move;

(c) cosmetic damage to furniture or items which were already worn, fragile, or structurally weak, including flat-pack furniture moved in an assembled state against the Company’s recommendation;

(d) any indirect or consequential loss, including loss of profits, loss of opportunity, or loss of enjoyment;

(e) delays caused by traffic, road conditions, breakdowns, weather, or other events beyond the Company’s reasonable control.

8.3 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount based on the value of the Goods, subject to any specific limits advised by the Company at the time of booking.

8.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably practicable and, in any event, no later than seven days after completion of the Services. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to investigate.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

9. Access, Parking and Delays

9.1 The Customer must ensure that suitable access is available at both collection and delivery addresses for the size of vehicle booked. This includes ensuring that any gates, lifts, stairways, and corridors are accessible and that large items can be moved safely.

9.2 The Customer is responsible for arranging any necessary parking permits or authorisations required for the Company’s vehicle, including within controlled parking zones or private estates, and for covering any associated costs.

9.3 The Company reserves the right to charge for waiting time where its staff and vehicle are unable to commence or continue work due to issues outside the Company’s control, such as lack of access, keys not being available, or the Customer not being present.

10. Waste and Recycling Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household rubbish, hazardous waste, or any materials that require a specific licence or treatment.

10.2 The Company may agree to remove certain unwanted items such as furniture or appliances as part of a removal service, provided that these fall within legal and licensing limits and are suitable for reuse, recycling, or lawful disposal.

10.3 The Customer must not ask the Company to remove or transport any hazardous, illegal, or prohibited materials, including but not limited to:

(a) flammable, explosive, or corrosive substances;

(b) gas cylinders, fuel, oil, or chemicals;

(d) asbestos or materials containing asbestos;

(e) paint, solvents, or other controlled waste not accepted at standard facilities.

10.4 Where the Company agrees to take items for disposal or recycling, the Customer authorises the Company to determine the most appropriate lawful method, which may include donation, recycling, or disposal at licensed facilities, and to charge a reasonable fee for this service including any third-party charges.

10.5 The Customer is responsible for any fines, penalties, or costs incurred as a result of providing the Company with prohibited or misdescribed items.

11. Insurance

11.1 The Company maintains appropriate insurance cover in connection with its operations in the UK removal and transport sector. Details of cover and any applicable limits may be provided to the Customer on request.

11.2 It is the Customer’s responsibility to ensure that their own insurance arrangements are adequate to cover the value of their Goods during the move, particularly for high-value or delicate items. The Customer is encouraged to check any existing household or business policies for cover during transit.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 Formal complaints should be made in writing, setting out the details of the issue, the date of the move, and any supporting information. The Company will acknowledge receipt and aim to respond within a reasonable timeframe.

13. Privacy

13.1 The Company collects and uses personal information provided by the Customer for the purposes of administering bookings, providing Services, processing payments, and complying with legal obligations.

13.2 The Company will take reasonable steps to safeguard personal data and will not sell or share it with unrelated third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15.2 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Customers are advised to review the Terms and Conditions periodically.

By placing a booking with Man with Van Rotherhithe or using our Services within our UK service area, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.